Privacy Policy

Apex Garage is the official booking and workshop management app for Apex Garage, a vehicle performance and tuning workshop based in Birmingham, West Midlands.

This app is used for two purposes:

• Customers can submit vehicle service or workshop booking requests, manage their vehicle details, and view updates on their bookings and workshop build projects.

• Apex Garage staff and admin users can manage customers, vehicles, bookings, jobs, workshop schedules, and internal workflow.

Important: This app does not sell or unlock paid digital content, subscriptions, virtual goods, or premium app features. Any booking deposits or payments processed through the app relate only to real-world automotive services carried out in person at Apex Garage's workshop.

We collect and process the following categories of personal data:

• Name: Your full name, used to identify you as a customer or staff member.

• Email Address: Used for account login, booking confirmations, and communication about your vehicle or workshop project.

• Phone Number: Used to contact you about bookings, vehicle readiness, and workshop queries.

• Vehicle Registration: Your vehicle's UK registration number, used to identify and track your vehicle through the workshop.

• Vehicle Make, Model & Details: Including make, model, year, engine details, mileage, MOT due date, and service history — used to provide appropriate servicing and maintain workshop records.

• Booking Requests: Your preferred dates, service requirements, and any notes you provide when requesting a workshop appointment.

• Workshop & Job Notes: Internal notes made by Apex Garage technicians and staff about work carried out on your vehicle, parts used, and labour time logs.

• Uploaded Photos: Photos you or our staff upload of your vehicle, including arrival condition photos, job progress photos, and build project images.

• Payment & Deposit Status: Records of booking deposits and payments made through the app (processed securely via PayPal; we do not store your full card details).

• Staff/Admin Account Information: Names, roles, staff type, schedule preferences, and time clock records for authorised Apex Garage employees.

• Communications: Messages sent via the in-app chat system or WhatsApp integration with our team.

We use your personal data for the following purposes:

• To process booking requests and schedule workshop appointments for your vehicle.

• To carry out workshop services, performance upgrades, build projects, and vehicle maintenance.

• To communicate with you about your bookings, vehicle status, and workshop project progress.

• To process booking deposits and payments for real-world automotive services.

• To provide you with access to the client portal where you can view build progress and updates.

• To send service reminders, MOT due date notifications, and relevant vehicle-related updates.

• To maintain records for legal, accounting, warranty, and vehicle service history purposes.

• For staff: to manage work schedules, time clock entries, and internal workflow.

• To improve our services, app functionality, and customer experience.

Under the UK GDPR, we rely on the following legal bases to process your personal data:

• Performance of a Contract: To fulfil booking requests, carry out workshop services, and process payments for real-world automotive work.

• Legitimate Interests: To communicate service updates, send vehicle reminders, and manage our workshop operations.

• Legal Obligation: To maintain records required by law, including financial records and vehicle service documentation.

• Consent: For marketing communications and non-essential notifications, where you have provided explicit consent. You can withdraw this consent at any time.

Any payments or deposits processed through this app relate exclusively to real-world automotive services carried out in person at Apex Garage's workshop.

Payment processing is handled securely by PayPal. We do not store your full card or bank account details.

The app does not sell or unlock paid digital content, subscriptions, virtual goods, or premium app features.

We do not sell your personal data. We may share your information with:

• Payment Providers: PayPal processes your booking deposits and payments securely, in accordance with their own privacy policy.

• Service Partners: Third-party providers who support our app operations (e.g., hosting, authentication, push notifications, WhatsApp integration).

• Legal Authorities: Where required by law, court order, or to protect our rights and safety.

All third-party providers we work with are bound by confidentiality and data protection obligations.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

• Active customer and vehicle records: Retained for the duration of our business relationship.

• Booking and service records: Retained for a minimum of 6 years for legal and warranty purposes.

• Payment records: Retained for 7 years in accordance with financial regulations.

• Marketing data: Retained until you withdraw consent or opt out.

After the retention period, your data is securely deleted or anonymised.

Under the UK GDPR, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.

• Right to Rectification: Request correction of inaccurate or incomplete data.

• Right to Erasure: Request deletion of your personal data (subject to legal retention requirements).

• Right to Restrict Processing: Request that we limit how we use your data.

• Right to Data Portability: Receive your data in a structured, machine-readable format.

• Right to Object: Object to processing based on legitimate interests.

• Right to Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details in Section 10.

Our app may use cookies and similar technologies to:

• Remember your preferences and login session.

• Analyse app usage and performance.

We may send push notifications to:

• Alert customers about booking updates, deposit payment confirmations, and build project progress.

• Alert staff about job changes, workshop messages, and schedule updates.

You can manage notification preferences within the app or through your device settings.

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Apex Garage

Unit B Maesgwyn Rd, Wrexham, LL11 2AP

Phone: 0121 555 0199

Email: Please contact us through the app or by phone.

We will respond to your request within 30 days as required by UK GDPR.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any significant changes by posting the updated policy on this page with a revised 'last updated' date.

We encourage you to review this policy periodically to stay informed about how we protect your data.